PRIVACY POLICY

Housing Authority of the City of Asheville (HACA)

Effective Date: March 23, 2026
Last Updated: March 23, 2026

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1. Introduction

The Housing Authority of the City of Asheville (“HACA,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency in how your information is collected, used, and safeguarded.

This Privacy Policy applies to all visitors, applicants, residents, and users of our website and services.

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2. Information We Collect

Personal Information

We may collect:

• Name, address, phone number, and email
• Date of birth and household details
• Income and financial information (for eligibility)
• Documentation submitted through applications or forms

Non-Personal Information

• IP address
• Browser and device data
• Website usage activity

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3. How We Use Information

We use information to:

• Process housing applications and determine eligibility
• Provide services and communicate with residents
• Improve website functionality and services
• Comply with legal and regulatory obligations
• Maintain system security

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4. Information Sharing

We do not sell personal information.

We may share data with:

• Government agencies (including HUD)
• Service providers and contractors
• Legal authorities when required

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5. Cookies & Tracking

We use cookies to enhance user experience and analyze website performance. You may adjust cookie settings in your browser.

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6. Data Security

We implement reasonable safeguards to protect your information. However, no online system is completely secure.

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7. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our site.

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8. Your Rights

You may request to:

• Access your data
• Update or correct information
• Request deletion where applicable

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9. Children’s Privacy

We do not knowingly collect information from children under 13 without consent.

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10. Accessibility

We are committed to ensuring access for all users. Please contact us if you need assistance accessing content.

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11. Policy Updates

We may update this policy periodically. Changes will be posted with an updated date.

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12. Contact

Housing Authority of the City of Asheville
165 South French Broad Avenue
Asheville, NC 28801
Phone: (828) 258-1222
Email: [Insert Official Email]