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Contact HACA
We are here to help. Find the right department below, check our hours of operation or send us a message. Please allow 24–48 business hours for a response.
Send Us a Message
Please complete the form below for questions or support requests.
The HACA Contact Us Form is for general questions and non-urgent requests. For Emergency Maintenance, call 828-259-5062 for immediate assistance.
HACA Central Office
165 South French Broad Ave.
Asheville, NC 28801
📞
Main Phone
✉
Admissions
✉
Housing Choice Voucher Program
✉
Resident Services
✉
General Inquiries
✉
CEO Office
✉
Procurement
Office Hours
Administrative Office & Property Offices
Mon–Thurs, 9:00am–5:00pm
Housing Choice Voucher Program & Admissions
📅 By Appointment Only — Mon, Wed, Thurs
🚶 Walk-Ins Welcome — Tuesdays
📍 Located in the lobby of Aston Park Towers
Mon–Thurs, 9:00am–5:00pm
Housing Choice Voucher Program & Admissions
📅 By Appointment Only — Mon, Wed, Thurs
🚶 Walk-Ins Welcome — Tuesdays
📍 Located in the lobby of Aston Park Towers
Hours of Operation
When We’re Open
🚶
Walk-In Days
No appointment needed on walk-in days. Our team assists residents and applicants on a first-come, first-served basis.
Tuesday9:00 AM – 5:00 PM
📅
By Appointment Only
Appointments must be scheduled in advance. Please contact your case worker or call us to book your time slot.
MondayAppt. Only
WednesdayAppt. Only
ThursdayAppt. Only
🏠
Housing Choice Voucher Program & Admissions
Housing Support Specialists are available by appointment on Monday, Wednesday, and Thursday. Walk-ins are welcome on Tuesdays. Our office is located in the lobby of Aston Park Towers.
TuesdayWalk-Ins Welcome
Mon, Wed, ThursAppt. Only
📍 Aston Park TowersLobby
🚶
Walk-Ins Welcome Tuesdays, 9:00 AM – 5:00 PM
By Appointment Only — Monday, Wednesday, and Thursday. Located in the lobby of Aston Park Towers, 165 South French Broad Ave., Asheville, NC 28801.
If your inquiry is about an existing application or your placement on the waitlist, you can find the most updated information on your portal:
Our Location
Departments
Find the Right Team
🏠
Admissions
Questions about applying for housing, the waitlist, or eligibility requirements.
applications@haca.org🏿
Housing Choice Voucher Program
Questions about your voucher, landlord payments, or program eligibility.
🤝
Resident Services
Connect with programs, resources, and support services for current residents.
residentservices@haca.org📋
Procurement
Vendor registration, bid opportunities, RFPs, and contract inquiries.
🔨
Maintenance
Maintenance requests and property management issues should be directed to your property manager.
(828) 258-1222Waiting List
Check Your Waitlist Status
Contact the Resident Selection Team to check if you are on The Housing Authority’s Waiting List.
Have any question?
(828) 258-1222
Write email
frontdesk@haca.org
Visit HACA
Admissions Office is located in the lobby of the Aston Park Towers building
Housing Choice Voucher Program Office is located at the main entrance from South French Broad
Administrative Office is located off the upper parking lot on Timothy Street across from the YWCA.
Contact
Phone
(828) 258-1222
Email
info@haca.org
Administrative Office
165 South French Broad Ave. Asheville NC 28801
Administrative Office and Hours
Property Offices
Mon–Thurs, 9:00am–5:00pm
Administrative Office
Mon–Thurs, 9:00am–5:00pm
HCVP and Admissions
📅 By Appointment Only — Mon, Wed, Thurs
🚶 Walk-Ins Welcome — Tuesdays
📍 Located in the lobby of Aston Park Towers
We are an Equal Housing Opportunity Provider. We provide housing without discrimination on the basis of race, color, religion, sex, physical or mental handicap, familial status, national origin, or other protected class. To file a complaint of discrimination, write HUD Director, Office of Civil Rights, 451 7th Street S.W., Washington, D.C. 20410 or call Customer Service at (202) 708-1112 (voice) (202) 708-1455 (TTY). HUD is an equal opportunity provider and employer.
In accordance with federal law and United States Department of Housing and Urban Development (HUD) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, age, disability, sex or familial status. To file a complaint of discrimination, write HUD Director, Office of Civil Rights, 451 7th Street S.W., Washington, DC 20410, or call (202) 708-1112 (voice) or (202) 708-1455 (TDD).
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